At OAMPS, we‘ve established formal arrangements for dealing with complaints. These arrangements ensure that members and beneficiaries have the right to make enquiries into, or complaints about, the operation or management of the Fund and to have their queries properly considered and responded to within 90 days.

If you have any matters that you wish to discuss, your initial point of contact is the Administrator of the Fund on 1800 812 993.

Superannuation Fund Complaints Tribunal
If you are not satisfied with our handling of your complaint or our decision, you may contact the Superannuation Complaints Tribunal. The Tribunal is an independent body set up by the Federal Government to assist members or beneficiaries to resolve certain types of complaints. You can contact the Superannuation Complaints Tribunal by phoning 1300 884 114.

If you are not satisfied with the response received from our handling of your complaint, the Tribunal may be able to assist you. The Tribunal will attempt to resolve the matter through inquiry and conciliation, which involves assisting you and the Fund to come to a mutual agreement.

If this is unsuccessful, the complaint may be referred to the Tribunal for a decision, which is binding.